Customer FAQ
All customer SOPs live here.
Articles
- Place a stability study order
- Add a product
- Open a test in the side panel
- How To Find Information On Any Test
- Build your sampling schedule
- Add a PO number to an order
- Cancel an order
- Adding or Editing The Serving Size
- Filter the tests list
- Place a retest
- Add a rush to a test
- Download a COA
- Select products for a stability study
- Using the Light Labs API
- View your invoices
- Editing A Product or Variant
- Add a custom field
- Shipping Liquid Samples: Why Parafilm (or Saran Wrap) Is Required
- Search the tests list
- Create and apply an order template
- How stability study billing works
- Search the samples list
- Set a unit preference for an analyte
- Delete a draft sample
- Upload an SFP or NFP to a variant
- Ship samples for a stability study
- Find and filter your stability studies
- Export tests to CSV
- Name your study and set a target stability claim
- Choose real-time, accelerated, or both
- Review and submit your stability quote
- How to Add and Manage an API Key for Programmatic Access
- View ETA In Platform
- Edit a lot number after placing an order
- Filter the samples list
- Copy a draft sample
- Composite samples in an order
- Respond when the lab requests changes
- Read your stability study results
- Add specifications to your products
- Open a sample in the side panel
- Add custom time points
- Approve and start your stability study
- What happens during quality review
- Handle the Supplemental Facts Panel prompt at order time
- Choose analytes for a stability study
- Customize columns
- Create an order
- Navigate the Samples page
- How to Ship Samples to Light Labs
- Bulk-add products to an order
- Navigate the Orders page
- Navigate the Tests page