Navigate the Orders page

Last updated: October 21, 2026

The Orders page lists every order on your account, so you can find an order, check where it stands, and open it to see its tests and results.

Open the Orders page

Click Orders in the left sidebar, under Test.

Read the list

Each row is one order. The columns show:

  • Order ID

  • Status, which tells you whether the order is Created, Completed, or Cancelled

  • Orderer, the person who placed the order

  • Company

  • Ordered at, the date the order was placed

  • Tests, the number of tests in the order

The Orders page with the All, Created, Completed, and Cancelled tabs above the list.

Filter by status

Above the list, the All, Created, Completed, and Cancelled tabs each show how many orders are in that group. Click a tab to see only those orders. To go back to everything, click All.

Use the Search box to find a specific order.

The Created tab selected, showing only orders with a Created status.

Choose which columns to show

  1. Click the ... menu at the top right of the page.

  2. Click Columns.

  3. Click a column name to turn it on or off. A check mark means the column is showing.

You can turn Status, Orderer, Company, Ordered at, and Tests on or off. 

The Columns menu, with a check mark next to each visible column.

Open an order

Click an order ID to open it. The order page shows:

  • Orderer, Ordered at, and Num. tests

  • In progress, Final lab review, and Tests completed, which count the tests at each stage

  • Each product and its tests, with the status of every test (for example, Order placed)

  • For each analyte, the Result, Limit, and Specification. Results appear here once they come back from the lab.

An order page, showing the order summary and the Heavy Metals test with its analytes.

Take action on an order

The buttons at the top of the order page include Edit order, Add tracking number, Print chain of custody, Reorder, View Order COA, and Export. Some buttons may be greyed out.

  • To add or change a lot number, see Edit a lot number after placing an order.

  • To cancel an order, see Cancel an order.

  • To add a PO number, see Add a PO number to an order.